Information we collect
When you contact us or place an order, we may collect your name, email address, phone number, shipping or pickup details, order information, and the message you send. Basic technical information may also be processed to keep the website secure and working correctly.
How we use information
We use your information to respond to questions, fulfill and support orders, arrange shipping or pickup, maintain business records, prevent misuse, and improve customer service. We do not sell your personal information.
Payments
Online payments are processed by Stripe. Sheaba Organics does not store complete payment-card numbers. Stripe processes payment information under its own privacy practices.
Sharing and retention
Information may be shared with service providers only when needed for website hosting, payment processing, shipping, or legal compliance. We retain records only as long as reasonably necessary for customer service, accounting, security, and legal obligations.
Your choices
You may ask to review, correct, or delete personal information we control, subject to records we must keep for legal or business purposes. You may also choose not to provide optional information.
Security and updates
We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security. This policy may be updated as the business or website changes.
Contact us
Questions can be sent through our contact form.